Acute Software Support

Acute Software
FREE Support
FREE Upgrades

Home Products BUY Download Support Links Articles

 Home
  Custom Software
  What's New
  About Us
  Contact


 Products
  Downloads
  Order
  Support
  Testimonials


 Resources
  Registered Users
  Small Business
  Affiliates
  Press
  Beta Testers
  Links
  Articles




All Products
Info. managers
ASCON
Chatlog
Diary
Network Diary
Shopping List
Timer

Utility software
Autobackup
AutobackupPro
Date Calc
Dnote
File Lister


Welcome to Acute Softwares support page. Check that you have the latest version of the software before trying to resolve any problems.



Take advantage of our FREE email Support

If have checked that you have the latest version, and your problem is not on this page, please email us so that we can fix the problem, or provide a work around

Latest Versions

ProductVersion
ASCON3.1
Autobackup-Pro3.2
Chatlog1.0
Date Calculator2.1
Dnote3.1
Electronic Diary6.5
LifePIM5.0
FileLister / Myfiles4.0
Network Diary6.4
Resource Cards1.3
Shopping List2.1
Shopping List PRO2.2
Timer4.6
TimerPRO4.6


Timer

Timer 4.3 (and other versions) have problems with MS VISTA -[ fixed by Microsoft patch]
Timer 3.0 times out immediately after installation [fixed]


Diary

on startup, Network Diary 4.2 shows wrong start day in week mode. [fixed]
Network Diary 2.4 doesnt find other users appointments. [fixed]


Diary Server

Version 6.0 of the Network Diary loses events in the calendar. [fixed]
Network Diary Server sometimes brings up a message saying 'problem writing file' [fixed]
Network Diary 3.0 does not auto configure to the server. [fixed]


FileLister

FileList 2.1 shows duplicate files in the list [fixed]


ASCON

ASCON 3.1 returns nothing when searching for Contact History [fixed]


General Issues

After installation, the program says cant find VB runtime DLL
If you get an error message 'System Files are out of date'
program fails and you get and error message saying 'Cant start SETUP.EXE'









Date Problem Solution
5-Mar-2008 Timer (all versions) has problems with the display on some International versions of Microsoft VISTA
Some International installations of VISTA have problems with the timer when the Timer finishes and tries to display a flashing screen.
This is being looked at.




return to Top of Page



27-Nov2005 Version 6.0 of the Network Diary loses events in the calendar.
Version 6.0 of the Network Diary had a problem where events were not visible in the calendar if entered at the end of the month when the user is in weekly view.

This has been fixed with release 6.1 of the Network Diary.

return to Top of Page



23-Jan-2005 ASCON 3.1 returns nothing when clicking History
This problem was due to the new Diary format.

You can download a patch which fixes the problem. Simply extract the ASCON exe file ontop of your existing installation.

return to Top of Page



06-Nov-2004 Network Diary Server sometimes brings up a message saying 'problem writing file'
In some cases a message appears on the diary server which halts the operation of the server. This has been fixed in the latest 4.2 release



return to Top of Page



1-Aug-2004 on startup, Network Diary 4.2 shows wrong start day in week mode.
If the diary is started in week mode - before you select a date, the screen shows the first day of the week as a Tuesday (should be a monday).
The screen displays normally once you click a date in the calendar.

This bug has been fixed in version 4.3



return to Top of Page



24-Sep-2002 Timer 3.0 times out immediately after installation
This is a bug in the shareware version which occurs on Non-English versions of Windows. It can be fixed by downloading the latest version 3.1 of the Timer.



return to Top of Page



26-Aug-2002 FileList 2.1 shows duplicate files in the list
This is caused by adding wildcard paths to the 'directories to search in' list which are duplicated. For example - adding C:\data\* and C:\data\November will result in all files in the November subdirectory being listed twice (because C:\data\* will search all of its subdirectories). This is by design.



return to Top of Page



26-Apr-2003 Network Diary 3.0 does not auto configure to the server..


Click here to download the 3.0 update
The autoconfigure routines in the Network diary client, depend on the fact that the client PC has access to the shared folder on the server PC ( e.g. \\server_name\netserver\users\your_user_name\ ).

Version 3.0 of the Network diary has been repackaged (27/4/2003) to fix the client autoconfigure, so that if it cannot connect to the server, it will show the network path in Windows Explorer to assist the administrator with the problem.

Generally, the user does not have access to the folder on the Win2000 server, or they have not cached their password.

Temporary Workaround
If you do not want to cache passwords, you need to make a text file in Notepad containing the line
start "\\[servername]\netserver\users\[username]"
where servername = name of the PC running the diaryServer, and username = the name of your PC

Save this text file and place it into your startup folder so that when the PC boots it will load this folder, and windows will ask the user for the password - once connected, InfoLink will be able to talk to the server.



return to Top of Page



16-Aug-2002 Network Diary 2.4 doesnt find other users appointments.
You need to add at least one appointment (not a meeting - just an appointment) to each of the clients diarys before they are seen by the server.



return to Top of Page



8-Feb-2000 If the installation program fails and you get and error message saying 'Cant start SETUP.EXE ' This is caused by either :
1. A previous installation of a program has left tempory files. Try reinstalling the software.
2. The ZIP file has been corrupted during the download. You should re-download the ZIP file.


return to Top of Page



19-Jan-2000 If you get an error message 'System Files are out of date' This is a normal occurance for early versions of Windows 95 - simply click OK and reboot when prompted.


return to Top of Page



15-Oct-1999 If the application installs OK and fails to start with a 'cant find DLL' error You will need to download and
install the VB6 Runtime Files


return to Top of Page









Copyright 1996-2011 Acute Software. Comments and Questions welcome here